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Frequently asked questions
Straight answers for guests coming from Emerald, Belgrave, Gembrook, and the Dandenong Ranges. Still stuck? Visit or call the studio or book online. New guests can read what to expect, and which funds we receipt.
- Where is Be Fine Thai Massage?
- We are at 363 Belgrave-Gembrook Road, Emerald VIC 3782, on the main road through the village in the Dandenong Ranges. Parking is along Belgrave-Gembrook Road.
- What are your opening hours?
- Open 7 days, 10:00am – 7:00pm. Holiday hours are posted on the visit page when they change.
- Do you take walk-ins?
- Yes, when a therapist is free. Booking online is the surest way to lock a time, especially on weekends. When you arrive, you can complete a short health form at the studio so we can treat you safely.
- How do I book, change, or cancel?
- Book online, by phone on (03) 5968 4490, or on 0499 111 950. After you book we email a confirmation, and text one if you gave a mobile, with a private link to change or cancel. We text again 24 hours before. You can also reply CANCEL to the SMS. Changes need at least 2 hours’ notice.
- I booked by phone — how do I sign in later?
- Create a profile with the same mobile you gave the studio. That attaches those visits to your account. If we emailed a sign-in link, use that to choose a password. You do not need a profile just to receive reminders.
- What if the time I want is full?
- Join the waitlist on the booking page. We will contact you if a matching time opens. You can also pick another day or treatment.
- Do you sell gift vouchers and treatment packs?
- Yes. Buy a dollar gift voucher or a pack of visits in the studio, or call (03) 5968 4490. We can email a printable card. Leftover value stays on the holder’s profile and can be applied when they book online.
- Can I claim remedial massage on my health fund?
- Remedial treatments can be claimed on extras when your policy allows it. A receipt from us is not a promise your fund will pay. Bring your card, check your cover and limits, and tell us if the visit should be counted as a health-fund treatment. The current list of funds we receipt is on the health funds page.
- What should I wear?
- Underwear must be worn. We provide clean linen and towels. If you refuse to follow the clothing rule or the terms of use, we may cancel the booking. First-visit notes are on the first visit page.
- What if the studio has to close unexpectedly?
- If we close a day for unforeseen circumstances we cancel remaining visits, contact you by SMS or email, and keep that day visible on the availability board as closed during usual hours.
- What kinds of massage do you offer?
- Traditional Thai, Swedish, remedial, deep tissue, hot stone, reflexology, neck and shoulder, prenatal, and couples massage (two tables).
- Do you run promotions?
- Yes, from time to time. Current offers appear on the website and can be applied when you book the matching treatment. Menu prices return when the dates end.
- Will you text or email me before my visit?
- Yes. We email a confirmation, text one if you gave a mobile, and text again 24 hours before, each with a cancel link. Reply CANCEL to the SMS if you need to cancel in time. We only send marketing if you opt in.
- Do you take clients from Belgrave, Gembrook, and nearby towns?
- Yes. We regularly see guests from Belgrave, Gembrook, Cockatoo, Avonsleigh, Macclesfield, Monbulk, Olinda, Menzies Creek, and across the Dandenong Ranges.
- Is prenatal massage available?
- Yes. Prenatal sessions are side-lying and pregnancy-safe. Mention how far along you are when you book.